Privacy Policy
Overview
We at Ellement Consulting Group are committed to maintaining the accuracy, confidentiality, and security of all personally identifiable Information ("Personal Information"). Our privacy policy governs our actions related to collecting, using, and disclosing Personal Information. We have based our privacy policy on the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.
Introduction
We are responsible for maintaining and protecting the Personal Information under our control. Therefore, we have designated individuals who are responsible for compliance with our privacy policy.
Identifying Purposes
We collect, use and disclose Personal Information to provide you with the services you have requested and to offer you additional products or services we believe you might be interested in. We do not share your Personal Information with third parties. The purposes for which we collect Personal Information will be identified before or at the time we collect the Information. In certain circumstances, the purposes for which Personal Information is collected may be clear, and consent may be implied, such as where a name, address and banking information is collected as part of the onboarding process.
Consent
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing Ellement Consulting Group with your Personal Information is always your choice. However, a decision not to provide relevant Personal Information will limit our ability to provide services.
Therefore, we require you to consent to the collection, use, or disclosure of Personal Information as a condition to the supply of a service, unless a service is exempt from this requirement.
Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
Accuracy
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the Personal Information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
Openness
We will make Information available to you about our policies and practices with respect to the management of your Personal Information.
Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose Information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
Handling Customer Complaints and Suggestions
You may direct any questions or inquiries with respect to our privacy policy or our practices by filling out the form found here https://www.ellement.ca/contact-us or by emailing us at contact.us@ellement.ca.
Additional Information
Web Tracking Analytics
Ellement Consulting Group may include an analytics code on our web portals. Analytics help us measure the performance of our services. This Information is stored on Ellement’s infrastructure and is not shared with any external entities.