Member Services Associate (Plan Member Advocacy™)

Application deadline: 20-05-2021

Member Services Associate (Plan Member Advocacy™)

Ellement Consulting Group is a national provider of integrated Retirement, Benefit, Actuarial, and Investment Consulting, as well as Administration Services for retirement and Benefit programs, and Retirement and Benefit Software Solutions for internally administered organizations.

We currently have a great opportunity for a Member Services Associate to join our Plan Member Advocacy™ (PMA) team in our Winnipeg Head Office.


Our Plan Member Advocacy™ team is an integral part of our client service and account management offering, and is responsible for the care of and problem solving for our clients’ employees and their families. Reporting to the Director of Administration, the role of Associate, Plan Member Advocacy is a key team member who applies related experience in client service, and enjoys working in a fast paced environment. The Associate, Plan Member Advocacy™ is on the frontline, and makes a difference for both our clients and their plan members across Canada every day.

Key Accountabilities & Responsibilities:
• Ascertain the nature of incoming calls and emails and respond accordingly.
• Professionally greet and direct clients and plan members.
• Develop and maintain relationships with plan administrators and other professionals responsible for benefits plan administration.
• Advocate for and assist plan members and their families with questions about their coverage or claims adjudication; including disability management.
• Troubleshoot problem claims with plan members.
• Work with our insurer partners toward mutually beneficial outcomes.
• Become a trusted and relied upon partner to our clients’ HR Team.
• Provide general administrative support such as typing, data entry, photocopying, filing, etc. to the team, as needed.
• Contribute to the team effort by completing other administrative tasks or projects as assigned.

Required Skills and Experience:
▪ Demonstrated knowledge of, and experience with, Group Life and Health concepts, benefits and best practices, including self-insured arrangements, pooling arrangements, Multi-Employer trusts and flexible benefits programs
▪ A minimum of three years of experience working in employee benefits service
▪ Excellent interpersonal skills, strong written and oral communications skills
▪ Solid working knowledge of the Microsoft Office Suite
▪ Strong organizational and time management skills as well as the ability to set and manage multiple priorities
▪ Able to maintain confidentiality related to private and business matters
▪ Experience in Pension service is an asset

At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation and benefits package, and ongoing support for your professional and personal growth.

Please submit your cover letter, resume, and references to

We thank all candidates who apply, however, only those with the required experience will be contacted for a personal interview.

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